Week 1 Part 2 – Oh dear, P&O, here we go again

So, on this ship about a year ago, I think, the computers worked fine. In fact, astonishingly well. The new ‘packages’ meant no more watching the seconds tick and the price going up (along with the blood pressure), so that was nice. It was almost as though they had finally grasped how to provide decent internet at sea for a reasonable price. Guess how long that was ever going to last.

Boarded for this cruise. All hunky dory? Of course not. They have not only changed the packages, they have changed the provider. And the signal has gone to hell in a handbasket. We’ve gone back about five years in signal quality and reliability. Ditto the television signal.

Most annoyingly, the cheapest package is now social media only. You have to upgrade in order to have access to your emails. How ridiculous is that?! It’s like they have no idea who their customers are. The silver surfer generation are not interested in Instagram and Twitter. *le sigh*

So I was forced to take the middle package of the three prices available, not the cheapy one. Irksome, but not much in it price-wise compared to the old system, so heigh ho, whatever. I’ll live.

No, apparently not. Access to Dropbox denied. Now, those of you who know me know that I work while I’m away. It’s one of the things about being self-employed – I can’t afford to take a month off, basically! And being able to access my work means that I can provide a continuity of service to my clients (i.e. not tell them I’m in the Caribbean, ahem). But in all the years I have sailed with P&O, I have never had a problem accessing my work, which is sent to me via Dropbox. My business has been running for seven years, during which time I have worked in Hawaii, Korea, Papua New Guinea, everywhere. Now, all of a sudden, it’s a problem.

So I go to Reception. They say, ask the librarian. She deals with computer matters. So I go to the library. She is, needless to say, not in the least bit computer savvy. In fact, she’s an idiot. She spends the best part of an hour establishing that, precisely as I explained when I walked in the door, I could not access Dropbox. She then logs on to the CREW wifi on her phone (as opposed to my passenger account access) and delightedly announces that she has access to Dropbox, no problem. Great! Can I use it to check whether I have any work in? No.

Let that sink in for a second. No. Now, I don’t profess to be an expert in customer care, but I’m pretty sure you’re not supposed to say No to the paying customer.

So, back to Reception. Various intermediaries (and two days of complaining) later (I’m summarising because it bored me at the time, so I don’t need to inflict the minutiae on you), we establish that upgrading to the most expensive package makes not one jot of difference, and still denies access to Dropbox.

Eventually, the Hotel Manager sits with me in the Reception area for three hours, letting me use her iphone data and the crew wifi to log on and download what I need. Of course, all of this is taking place over the weekend, when, apparently, no shoreside IT support is available. Because if all the computers on the bridge went down on a weekend, there’s no way Southampton would respond. My arse. *le sigh 2*

So, I get what I need for the time being, and am assured that it will be sorted out during business hours on the Monday, when shoreside will get involved and speak to the ISP if necessary. I’m sure I am not going to shake you to your core if I tell you that it wasn’t sorted during business hours on the Monday. At least not in the UK.

Eventually, at about 10pm on Monday night, Dropbox suddenly loaded on my computer. The relief was immense. I was really panicking about losing my entire business as a result of this nonsense. I was worrying I would have to draft emails saying, You know that work I said you would get back in a week? It may be a month…

Ever since when, I have been able to work, as usual, without any problem. I have also had an apology bottle of wine delivered to my cabin, and am now on first name terms with the most senior passenger-facing person on the ship.

And Josephine assures me that all the staff are terrified of me. Which is nice. 🙂

So I have in my cabin fridge a bottle of P&O house white to dispose of. Anyone got any brass needs polishing?


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